Smart solutions for
IT Security,
IT Service Management,
IT Asset Management,
Unified Endpoint Management,
Identity Management and
Supply Chain Management.
Deployment and implementation, specialist training, highly customized solutions based on client’s requirements and continuous support befitting customer’s schedule
ALLOY SOFTWARE low-code platform for managing IT services, IT assets and IT-discovering
Tronic Asia Group is a certified partner of ALLOY SOFTWARE in Malaysia and SEA-countries
For ITSM-customers in Malaysia and SEA we offer full range solutions for ITAM, ITSM and IT-discovery from of ALLOY Software, USA.
Ivanti, ex.LANDESK, software solutions
For Ivanti partners in Malaysia and CEA we offer our technical expertize and services from the International English speaking Team with the more 10 Years experience of ITSM and ITAM-projects based on Ivanti, ex.LANDESK, software solutions for International Companies such as Japan Tobacco International (JTI), Burger King, KaspiBank and many other customers as subcontractor
Kaspi Bank
Creation of an ITSM process automation system based on the LANDESK Service Desk of Kaspi Bank JSC
Project scale: 752 man-hours and 7900 workstations
Key indicators achieved 3 months after the completion of the project:
- Service Desk availability increased from 60% to 90% with the same number of service staff;
- 40% of all requests processed by the system are related to “business support”, that is, to support services that directly affect the provision of business services of the bank to its customers. Of these, up to 50% of incidents are resolved on the 1st line of support, through the use of a knowledge base;
- time to resolve business-critical incidents reduced by 60%;
- the number of registrations of requests by phone was reduced from 100% (before the system was implemented) to 45%. After the introduction of the system, 52% of requests began to be registered by e-mail and 3% through the self-service portal. The popularity of the latter is growing monthly;
- about 1000 requests are registered in the system daily;
- processes have become measurable.
Main directions of our solutions:
IT-process and IT-services control automatization provides total transparency for the work of the support team. Implementation of service resources model and service pricing
Centralized inventory and management of computer pools ranging from hundreds to tens of thousands of machines, including personal computers and mobile devices outside the corporate network
Digital infrastructure monitoring
Merging and consolidation of digital infrastructure
Vulnerabilities detection for personal computers and servers
Software inventory and centralized management
Package preparation for additional software and centralized distribution (repackaging)
Centralized operating system updates and user profile migration
Centralized update management for firmware and software
Our Ivanti /LANDESK solutions stand out in their ease of use and allow for further customization and modification based on the constantly evolving business requirements of our customers
We provides extensive technical support for completed projects and solutions , including specialist training . Customers have access to an Ivanti/LANDESK Service Desk -based portal . All support activity is completely transparent for customers and their IT managers
We offers our customers solutions based on a service contract, according to which , only completed and accepted tasks will be paid for. Additionally, this contract includes functionality extensions and other additional works without having to sign additional contracts , which in turn furthermore reduces the time taken for clients to receive desired results
